City of Milford launches MyMilford App

The City of Milford has partnered with SeeClickFix to develop a new platform called MyMilford that will allow citizens to report quality-of-life issues and city service requests or complaints.

With the free MyMilford mobile app and web tools, Milford citizens will now be able to provide city staff with pictures, specific descriptions and more – valuable information needed to get the job done efficiently. In addition, the MyMilford platform provides city officials with a centralized service request management system to handle issues from creation to resolution, engaging citizens throughout the process.

This partnership not only allows citizens to report problems, but also to view, comment on, and vote to fix problems submitted by their neighbors. Citizens can even create their own watch areas to receive notifications about all the issues reported in their neighborhood, enabling them to follow the progress of all service requests, not just the ones they report.

“The City of Milford’s partnership with SeeClickFix to develop this useful tool for our citizens has been in the making for six months,” said Mark Whitfield, city manager. “Employees were eager to find a tool to make the service request process more efficient for both our citizens and the employees working on the requests. MyMilford has been built to meet the needs of our citizens to ensure their requests or complaints will be addressed in a transparent and timely manner.”

In addition to the mobile apps, citizens can submit reports online at cityofmilford.com/535/MyMilford. Detailed reporting instructions, FAQs and a list of reporting categories are also available on the webpage. MyMilford is for non-emergency issues only.