Today my daughter saw a great deal on a piano that her 10-year-old has been wanting for years. Being a single mother she always had to say...."some day." The price was affordable and she purchased it with the intention of her dad picking it up for her in his pickup. Her inexperience in purchasing pianos produced a dilemma because she found out it was impossible to transport a piano easily in a pickup because of the weight and deliver it by her father.
We called the store and were told literally, "Sorry about your luck; no return policy." I pled my case explaining that it would be next to impossible to transport this to Wilmington without a piano mover and could they please refund her money. I was told that they would deliver it for an additonal $150 (the cost of the piano) and only locally!
Pleading with them that it was not like she was returning a pair of pants that did not fit, this should be an exception, especially since they are a Christian organization with religious tones throughout the whole store. This certainly was not buyer's remorse; she just could not afford to transport it home.
It may never make it to Wilmington, but we were able to get it out of the store and in storage. This organization needs a lesson in treating customers "God's Way" because in life there are always exceptions to rules that can be broken for the kindness of others.
Carol Dempsey
Rehoboth Beach
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