Mediacom earns technology award for Innovative Mobile Care App

The mobile smart device application that lets Mediacom subscribers interact instantly with customer support was judged by technology experts and selected as the overall winner of the 2015 Cablefax Technology Awards in the category of residential software for smartphones and tablets. The mobile care application called MediacomConnect works with all Android and Apple devices and is actively used by more than 60,000 Mediacom customers each month.

The mobile app earned high marks for its “health check” function that looks for area outages and network problems, and also lets customers reset their equipment. Judges also credited the mobile app for innovative features that include voice activation to access menus quickly, as well as easy-to-use billing widgets and customer service appointment tools.

“This technology award recognizes Mediacom for developing an innovative and widely used application that gives customers a much improved experience,” said Jon Coscia, Mediacom’s group vice president for customer service. “We are focused on making it easier for the customers to do business with us, and the MediacomConnect app is helping us achieve this goal.”

The annual Cablefax Technology Awards competition attracts the newest innovations in software, hardware and transmission technologies developed by cable companies, cable television programmers and technology suppliers. Less than two years ago, Mediacom launched the mobile care app, and it has already been downloaded by more than 140,000 customers.

Mediacom Communications is the nation's eighth-largest cable television company and one of the leading cable operators focused on serving the smaller cities in the United States, with a significant concentration in the Midwestern and Southeastern regions. Mediacom Communications offers a wide array of broadband products and services, including traditional and advanced video services such as digital television, video-on-demand, digital video recorders, high-definition television, as well as high-speed Internet access and phone service. Through Mediacom Business, the company offers affordable broadband communications solutions that can be tailored to any size business.