Seachange Vacation Rentals introduces Rest Easy promise

Under Gov. John  Carney’s phased reopening for the state, coastal Delaware vacation rental properties were able to begin welcoming guests again as of June 1.

Seachange Vacation Rentals owners Andy Meddick and Tom McGlone spent a considerable amount of time during the quarantine preparing plans to ensure that all properties managed by SVR meet the highest standards of cleanliness coupled with smart protocol for check-in and -out.

“Guests, property owners, and staff alike are all concerned for their safety at vacation rental properties,” said Meddick. “In light of COVID-19 and all we have learned, we developed an even higher standard of business practices, the Seachange Vacation Rentals Rest Easy booking promise. The Rest Easy promise is intended to provide all the necessary information and assurances for a comfortable decision to return to SVR’s vacation rental properties for your beach vacation.”

Starting with guests’ arrival, SVR guarantees contactless check-in and check-out, utilizing digital smart locks on the majority of properties, enabling guests to skip a visit to the rental office. For properties where smart locks are not yet installed, a physical key is left in a secure lock box accessible 24/7 outside the SVR offices, providing easy access for guests and eliminating unnecessary physical contact with staff.

SVR has altered check-in and -out times slightly in order to allow housekeeping staff more time for deeper COVID-19-specific cleaning policies. Departing guests are asked to check out by 9 a.m., and arrivals are asked to check in at 5 p.m. This allows all SVR properties to go through a deep disinfecting process in addition to the normal cleaning between stays.

“Our cleaning products and methods are in line with CDC, EPA, WHO, the Vacation Rental Managers’ Association, and the Vacation Rental Housekeeping Professionals’ Association,” said Meddick. “Our processes have been retooled to provide our guests and owners with peace of mind that our properties have received the time and attention necessary to provide a new level of cleanliness.”

The new cleaning processes include extra disinfection of high-touch areas, including light switches, door handles, remotes, thermostats, appliance handles, kitchen supplies, beach equipment and bicycles. Housekeeping staff wear PPE throughout the clean, and field staff properly dispose of gloves and use hand sanitizer when finished at each property.

In terms of linens and bedding, the SVR Rest Easy promise guarantees any item with which a guest directly comes into contact is removed, professionally laundered at a commercial laundromat and replaced with fresh, disinfected clean linens each property turnover. This includes items such as mattress pads, pillow covers, pillow cases, sheets and all towels. In addition, the new linen protocol requires a removable duvet cover in which comforters, coverlets, duvets, and blankets are encased, and it also undergoes the same laundering/replacement process with each turnover. Housekeepers inspect all bedding linens during each clean to ensure proper cleanliness is maintained.

Ocean Atlantic Sotheby’s International Realty recently partnered with Seachange Vacation Rentals to provide its clients with best-in-class weekly rental services. “We could not be happier with the attention to detail and care that has been put into the Rest Easy promise through Seachange,” said Justin Healy, OASIR broker. “In light of recent events, we all want to feel assured of a safe and clean vacation rental property. We feel very confident that these policies and procedures directly address those concerns and cannot wait to welcome our clients and friends back to the beach to some wonderful vacation rental properties.”

For more information, go to www.seachangevacationrentals.com/seachange-resteasy-booking-promise/.